Privacy Policy
Last updated: March 17, 2026
1. Introduction
Arc Security ("we", "us", "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website arcsecurity.ai, use our security scanning tools, or subscribe to our services.
2. Information We Collect
Information You Provide
- Contact Information: Name, email address, phone number, physical address
- Business Information: Business name, website domain, hosting provider
- Account Credentials: WordPress admin credentials (encrypted, used solely for authorized security services)
- Payment Information: Processed securely by Stripe; we do not store credit card numbers
- Communications: Messages exchanged with Arc (our AI security researcher), emails, and support conversations
Information Collected Automatically
- Security Scan Data: Website technology fingerprints, plugin versions, vulnerability data, server configurations
- Usage Data: Pages visited on arcsecurity.ai, scan results viewed, features used
- Device Information: Browser type, operating system, IP address
Information from Public Sources
- Business Data: Publicly available business information (address, phone, email) from your website, Google Business listings, WHOIS records, and DNS records
- Security Data: Publicly accessible website security information used during authorized penetration testing
3. How We Use Your Information
We use collected information to:
- Provide website security monitoring and vulnerability scanning
- Perform authorized penetration testing and security assessments
- Install, configure, and maintain security tools on your website
- Send security alerts, scan results, and service notifications via email and SMS
- Communicate with you through Arc (our AI assistant)
- Process payments and manage subscriptions
- Improve our services and develop new features
- Comply with legal obligations
4. SMS and Text Messages
If you opt in to receive text messages, we may send you security alerts, scan results, service updates, and follow-up communications. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. See our SMS Terms of Service for full details.
We do not sell, rent, or share your phone number with third parties for marketing purposes.
5. Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Stripe (payments), TextMagic (SMS delivery), hosting providers — only as necessary to provide our services
- AI Model Providers: We use xAI (Grok) to power Arc conversations. Conversation data is sent to xAI for processing but is not used to train their models
- Legal Requirements: When required by law, court order, or legal process
- Business Protection: To protect the rights, safety, or property of Arc Security, our customers, or the public
6. Data Security
We implement industry-standard security measures to protect your information:
- All data transmission is encrypted via HTTPS/TLS
- WordPress credentials are stored encrypted and used only for authorized services
- Payment processing is handled by Stripe (PCI DSS compliant)
- Access to customer data is restricted to authorized personnel only
- Regular security audits of our own infrastructure
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Scan results and security reports are retained for 12 months. You can request deletion of your data at any time by contacting us.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications (email or SMS)
- Withdraw consent for data processing
To exercise these rights, contact us at travis@arcsecurity.ai.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services constitutes acceptance of the updated policy.
11. Contact Us
Arc Security
Laconia, NH 03246
Email: travis@arcsecurity.ai
Phone: (802) 341-9274
Website: arcsecurity.ai